/FAQ
FAQ2017-04-03T11:09:30+00:00
I would like to stock Simply Child products in my shop, how can I do this?2018-07-25T19:36:48+00:00

For all wholesale inquiries, please contact us below:

Email: info@simplychild.co.za

Tel: 021 531 0107

Where are Simply Child products made?2017-04-03T11:07:38+00:00

The majority of our products are made by our awesome team in our factory in Epping. A few of our products are made by other talented designers and crafters, all locally sourced from South Africa.

Where is my order?2018-07-25T19:41:55+00:00

Many of our products are custom made so please make sure you have checked the lead time on the product description. Once complete all orders are send with The Courier Guy. You can track your parcel via the link you are emailed once your parcel is sent.

Tel: 0861 223 224

Online: http://www.thecourierguy.co.za/tracking_home.php

My product is damaged on delivery, what can I do?2018-07-25T19:42:38+00:00

If your order is damaged in anyway on delivery, please notify us immediately on orders@simplychild.co.za so that we can get it returned and replace.

Can I return a product if I change my mind?2017-04-03T10:44:44+00:00

Yes. If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery. You will be responsible for the shipping costs of returning the item to us. You will then be able to choose something else from the shop or we will offer you a refund once we have received the item unopened and in saleable condition.

What is the courier charge?2018-07-25T19:44:11+00:00

The majority of our products have a standard R85 courier charge. Larger items like furniture have a higher courier charge, which  will be calculated on checkout.

How long will it take to get my order?2018-07-25T19:45:35+00:00

Most orders are shipped within 2-5 working days (if not sooner!). Some of our products have longer lead times like our furniture items.(usually 1-2 weeks). Please note these lead times on the product description page. If you are unsure please call the office on 021 531 0107. If you are in Cape Town your product will take 1 day once shipped and elsewhere 2-3 working days.

If you have a really urgent order please email us on orders@simplychild.co.za and we will see what we can do to meet your deadline and get it out sooner.